Stacy Jooste

Sales Account Executive

Brief info

I am a person who has lived a very interesting and adventurous life, and continue to want to do so. I am passionate, pragmatic, loyal, hardworking and a highly motivated individual. I can adapt well to changes and ultimately focus on the important things to me - life, family and work.

I have never been afraid to try new things and have thrived off exciting and challenging opportunities that have presented themselves. I feel through my professional experience I have truly learned how to master my professional skills and always look to further my knowledge.
I have worked well in both highly competitive and target driven market environments. My creativity has also always given me an 'edge.'
I pride myself on being a determined and flexible person but most importantly... I am RELIABLE and consistent.

In my free time I study and focus on being a great mother to my son. I find it both very challenging and extremely rewarding. I believe that we should always try better ourselves and seek self-improvement where possible. In stagnation lies no challenge or reward. Finding a balance between the things that you NEED to do and what you WANT to do is important. Fulfillment will come to those who can master this balance and still have time to enjoy the finer things in life.

WORK EXPERIENCE

Sales Account Executive

yMarketing Digital Marketing | Mar 2020– Present

Digital Marketing · Lead Generation ·
Marketing Consulting · Social Media Marketing · Search Engine Optimization
(SEO) · Advertising · Public Relations · Brand Marketing

Signing of new Business (in both Agency
and Training).

Sales & Marketing role.

Management/Relationship of New Business
Accounts.

Management of New Accounts and client
advocate within agency.

Serving as a liaison between the client
and the staff / freelancers within the agency.

Offering of client strategy guidance

Ensuring the client creative/digital
marketing requirement is brought to life

 

Regional Visual Manager – Sports
Division

TFG (The Foschini Group) | Jan 2015 –
Mar 2020

Key role as Regional Visual Manager is
to oversee and manage visual execution across 3 regions in South Africa. Total
stores serviced = 70

Daily functions include:

To execute, monitor and develop Visual
Merchandising in line with VM Department strategic objectives and to ensure
standards are adhered to within Region.

Identify opportunities and develop
solutions to maximise visual presentation.

Train and develop visual staff

Opening new stores to VM department
standards and offer training to new store staff.

Recruit / select and manage staff and to
assist in the training and development of in-store Visual Merchandisers in
Seasonal concepts as well as on-going development of Brand image and
promotional campaigns.

Empower store staff with ongoing
presentation standards to train and develop their own teams. Communicate
promotional activities to field force and ensure the relevant activity is
implemented, ensure that the objectives of each promotion is understood and
accurately actioned – feedback and follow up on behalf of RDM is a pivotal
factor to ensuring the success of key housing concepts or promotional campaigns
etc

Build constructive relationships with
the Marketing & Operations Field departments.

Identify opportunities and communicate
solutions to maximise product performance through visual presentation

Ensure the controlling and co-ordination
of the distribution of all window and in-store visual equipment across
allocated regions

Skills required for this role are:

A talent for design, colour and style;
creative flair and imagination;

Strong interest in current and future
design trends;

Visual/spatial awareness and manual
dexterity;

Effective communication and negotiation
skills;

Ability to work well under pressure and
within tight deadlines

An ability to formulate visual
merchandising solutions at a management level

Strong attention to detail and strong
business acumen

To have the ability to influence others
and to work well in a team environment

 

Unilever Field Sales Manager

The Smollan Group | Nov 2013 – Dec 2014

To service top-end grocers and
wholesalers by providing merchandising and field marketing services and to
assume full brand custodianship for Unilever’s brands and offer sales and
merchandising activities in a synergised format. I managed 13 field staff over
a cluster of 18 super stores. The Role included:

Recruit, train and develop staff.

Ensure accurate in-store administration
and provide updated stocking file

Facilitate the implementation of
promotion grids

Communicate promotional activities to
field force and ensure the relevant activity is implemented

Ensure sufficient stock has been ordered
within required time frames

Ensure generic and store –specific
planograms and category flows are implemented and updated

Ensure forward share is reflected on
shelf as per rate of sale & provide feedback to clients with regards to
forward share changes

Ensure market share is reflected in the
category

Ensure shelf health is implemented and
maintained

ROS, product recalls, innovations,
pricing, planograms, urgent deliveries

Liaise with customers and depot’s (stock
pressure, stock holdings, new innovations, deliveries, credit notes, special
deliveries, staff, ROS, price, reviews, category flows, planograms)

Provide feedback via feedback platform
(e.g. FSA/ Fieldcomms/Manual tracking)

Monitor competitor’s new innovations and
competitor in-store activity

Inform field force of new innovations
and monitor Unilever product speed to market & stock in DC

Negotiate new or existing listings in
stores with store managers

Manage / monitor sales and communicate
targets to field force

Monitor sales targets set by Unilever
and action plans

Increase volumes in stores/ identify
in-store cross-merchandising opportunities

Monitor competitor’s new innovations

Ensure stock pressure is applied and
forward share reflects ROS

Ensure delivery of stock as per NDD

Drive ad-hoc promotions and develop
alternative strategies to increase sales

 

Account Manager

The New Reclamation Group (Pty) Ltd | 2010
– 2013

All activities and actions required to
manage waste from its inception to its final disposal. This includes amongst
other things, collection, transport, treatment, and disposal of waste together
with monitoring and regulation. It also encompasses the legal and regulatory
framework that relates to waste management encompassing guidance on recycling

Activities involved: demolition
projects, total waste management services as well as purchasing recyclable
material and negotiating prices with clients all the while maintaining
competitiveness in highly volatile and price sensitive markets

Submission of waste management
contracts, tenders, and assistance with SHEQ & Environmental Audits for all
ISO related compliance requirements

Intensley target driven environment

Management of related accounts, ensuring
administrative, operational & logistical requests were handled.

High levels of customer relationship
management expected

Cold Calling

Telecanvasing: inbound & outbound

Project Management: supervision of onsite
staff & hazardous waste sub-contractor sites & general accounts.

Conflict resolution on behalf of
relevant industry clients

Planning and assisting in brand
marketing, charity and related industry events

Courses completed: Waste Management:
Associated Legislation

In September 2011, I was elected to
represent the company at an Oil Seminar held in Cape Town. I then had to train
the KZN commercial team thereafter.

2013 – a letter was sent to the company
from a key client regarding my high levels of customer service, business acumen
and general work ethic.

Sales Coordinator

The Office Guru (National Samsung) | 2009
– 2010

Customer relationship management
included before, between and after sales management of accounts. Management and
analysis of customer interactions throughout the customer lifecycle, with the
goal of improving business relationships with customers, assisting in customer
retention and driving sales growth. Additional to CRM, I performed ‘after
sales’ surveys & reports

Other duties involved the general
management of sales office

I was responsible for organising as well
as hosting all events for Key Account clientele

Technical and finance department
assistance

Preparation of quotes, company profiles
and cost savings for clients.

Product training i.e. File bound /
Neotel / Konica Minolta/ Samsung PABX systems.

I trained new recruits and employees in
the sales department on the main operating CRM system “Custrack.”

I was also responsible for sorting recruit
accounts at National Samsung

I networked and liaised with 50
recruitment companies to ensure the right staff were interviewed and hired by
the Sales Director

I also acted as the executive assistant
to both the CEO and Sales Director

 

Billing & Assurance Analyst
(Bloomberg)

City Of London Telecommunications (COLT)
| Oct 2008 – Sep 2009

I worked in the CIMBO L2, billing
department of COLT, where I managed the billing, and was the primary contact
for Pan European billing queries for COLT Major Enterprise, top ten customers,
Bloomberg. These Pan European billing queries stemmed from 14 different
countries across Europe.

I was responsible for the validation and
resolution of all Bloomberg billing queries across COLT. This involves managing
a virtual team of COLT contacts across Europe to ensure all credits and debits
are applied to the relevant accounts within the quarterly billing period to
prevent a recurrence of the query.

 

My day to day tasks included management
and production of weekly Customer Billing Tracker reporting, regular dialogue
and contact with the customer both in person and on email to assist with the
resolution management of the queries in addition to validation and correction
of customer invoicing prior to distribution to the customer.

 

I attended monthly billing review
meetings or conference calls with Bloomberg to provide progress updates on the
Billing Tracker Reports, with the view to discussing and agreeing any
subsequent actions required to bring the queries to final resolution.

 

Additional duties included:

 

Managing and processing cease requests
of the UK office contracts

Liaising with clients and internal staff

Resolving billing disputes between the
customer and COLT billing departments

Provide confirmation of ceases /
disconnections with Bloomberg